GEM:Customer Experience Excellence by KPMG
Learn KPMG's guide to helping your customers.
Customer Experience Excellence
KPMG put together a great resource on improving and maintaining customer experience.
![Customer Experience Excellence by KPMG](/img/gems/other/kpmg/2019-pdf.jpg)
Here is a direct link to the 2019 PDF version: Global Customer Excellence - 2019
Their main site had an updated version that takes into consideration the "new normal".
Visit: KPMG Customer First
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